Welcome to the Customer Care section of Creative Chakra Spa, where your satisfaction is our top priority. We understand that when you shop for our premium spa products, you expect clarity, convenience, and care. That’s why we’ve designed our Policies & Returns page to be straightforward and customer-friendly.

Here you’ll find all the information you need about our shipping, returns, and satisfaction guarantees—ensuring you can shop with complete peace of mind. Whether you're purchasing our luxurious aromatherapy products or wellness essentials, we stand by our commitment to quality and seamless service.

We invite you to explore our range of holistic wellness services and shop confidently knowing that our friendly team is here to support you. At Creative Chakra Spa, every detail is dedicated to making your wellness journey as smooth and enjoyable as possible.

Most personal care products can be refunded and may be used towards a spa treatment credit.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Most personal care products.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

  • Our Indian Cotton Handmade Pareos

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {admin@creativechakra.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at creativechakraspa@gmail.com and send your item to: {18034 Ventura Boulevard, Suite 194, Encino CA 91316}.Currently we are unable to refund as everything is quality checked in small batches.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at creativechakraspa@gmail.com for questions related to refunds and returns.